- the personal information we collect from you;
- how we use your personal information;
- how we use automated technologies (e.g. cookies and other analytics);
- how we share your personal information;
- our storage and retention of your personal information;
- how we protect your personal information;
- links to third-party websites;
- your rights regarding your personal information;
- who to contact with questions or concerns.
Personal Information We Collect
Sertainty may collect or ask you to provide personal contact information such as your name, address, telephone number, email address. We may also collect billing and financial information from you, including credit card and payment information. We sometimes maintain other user account information like your transaction history. In some cases, in order to provide you with technical or customer support, we may ask you for additional information.As described in further detail below, we also use automated technologies (like cookies) to collect certain information when you visit our website.
How We Use Your Personal Information
Sertainty only uses your personal information when the law allows us to do so. Most commonly, we will use your personal information where: (i) we need to comply with a legal obligation; (ii) we need to perform a contract we have entered into with you; or (iii) it is necessary for our legitimate interests. In some instances, we process your personal information based on your consent. When the legal basis for the processing of your personal information is your consent, you may withdraw that consent at any time by contacting us at email@example.com.
Primarily, we use your personal information for our internal business purposes. This is in our legitimate interest in order to operate as a business and monitor and improve the quality of the services we provide. For example, our use of your contact information is necessary to keep you informed of maintenance, support and usage issues, invoicing and accounting issues, escalated critical issues and problem resolutions that may arise with the services. Your information is also logged to help us diagnose technical problems and to administer Sertainty’s website.
We also like to keep you informed about our offered services and trends in the industry, so we may also use email addresses to provide you with newsletters and other similar information. To opt out of email marketing, you can use the unsubscribe link found in the email communication you receive from us or contact us at firstname.lastname@example.org.
We may also track and analyze non-identifying and aggregate usage, including volume statistical information, from website visitors and customers and provide such anonymized information to third parties. Sometimes we use personal and demographic information to help us determine which services are most likely to be of interest to you or to help diagnose problems with our systems or administration of our website. We also use demographic information to gather general interest in our products and services, to help in the analysis of product/service usage, purchasing, and target markets.
Sertainty is committed to continually improving your experience when you visit our website. Accordingly, we use automated methods, like cookies, to collect certain information when you visit our website. A cookie is a small text file that a website or application can send to your computer’s browser to collect and record information about your use of that website or application.
As you interact with our website, we automatically collect technical data such as the type of internet browser you use, the language of your browser, the website from which you have come to the site, the webpages you view on our website, the links you clicked on our website and your IP address (the unique address which identifies your computer on the internet).
To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org.
How We Share Your Personal Information
Sertainty primarily maintains and uses your personal information for internal business purposes but we may disclose it to third parties in aggregate form (i.e., not individually attributable to you) for marketing or other promotional purposes.
Where you provide us with credit card information, be assured that we endeavor to use secure technologies to protect such information against unauthorized disclosures. Credit card information may be shared with the credit card companies themselves and with other credit verification organizations. We also may make general information about the purchases available to third parties from time to time.
Our Storage and Retention of Your Personal Information
Sertainty securely keeps your information for as long as we reasonably require it, either for business purposes, to comply with any legal obligations, or for as long as we are contractually obliged.
How We Protect Your Personal Information
We use a variety of technical and organizational security controls to help protect your personal information from unauthorized access, use, disclosure, alteration or destruction consistent with applicable data protection laws. These controls include:
Data Center Security
- mirrored, SOC 2-audited Data Centers
- physically secured with 24x7x365 uniformed guard service
- electronic key card access at Data Center entrances
- physical access to Data Centers limited solely to Sertainty employees or Sertainty authorized representatives whose duties require access
- monitored video surveillance cameras and alarm systems throughout Data Centers and building
- all environmental control systems monitored and controlled locally and remotely monitored
- redundant facility HVAC cooling systems
- fire detection and prevention systems
- high sensitivity, early warning smoke detection systems
- redundant power utilizing uninterruptible power supplies (UPS)
- independent routing of network traffic between two redundant Tier 1 ISPs providing 10G connectivity
- highly secure, reliable and scalable IT infrastructures
- use of anti-virus software and encryption
- mirrored active/active firewalls to ensure that in the event of a failure data will remain secure
- continually upgraded systems ensuring performance at the highest level
- systems monitored 24/7 by dedicated professionals to protect against unauthorized intrusion
- two factor Virtual-Private-Network (VPN) provides secure, remote monitoring
- system alerts for unusual activities
- performance of regular security reviews and monitoring of security logs for anomalies
- all of our employees must enter into confidentiality & non-disclosure agreements
- we have strict authorization protocols & logging for senior IT escalations for systems access on “as required” basis
- in addition, access to sensitive personal information is limited to those individuals and agents having a need to know.
When we engage a third-party service provider to collect or otherwise process personal information on our behalf, the third-party is selected carefully and will be required to have appropriate security measures in place.
Sertainty’s website may contain hypertext links to other sites as a convenience to users. We are not responsible for the privacy practices or contents of any information provided by outside sites through these links. You will need to check the policy statement of these other sites to understand their policies. If you access a linked site, you may be disclosing your private information. It is your responsibility to keep such information private and confidential.
Your Rights Regarding Your Personal Information
Sertainty will try to keep your personal information accurate. We will provide you with access to your information and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your information.
If you are located in the EEA, the European Union’s General Data Protection Regulation 2016/679 (GDPR) provides certain rights in relation to your personal information. Under GDPR, you have the right to access and receive a copy of information we hold about you, to rectify any personal information held about you that is inaccurate and to request the deletion of personal information held about you. You also have the right to data portability for personal information you provide to us – this means that you can obtain a copy of your personal information in a commonly used electronic format so that you can manage and move it, or request we send it to a third party. You may have the right to restrict or object to the processing of your personal information by us including for marketing purposes. You may exercise your rights by emailing us at email@example.com.
In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at firstname.lastname@example.org and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with any supervisory authority.
Attn. Kelly Kruse, CFO
1420 Donelson Pike, Suite A-20
Nashville, TN, USA 37217